Privacy Policy – Guitar Wellness

Effective Date: 13 April 2026

Guitar Wellness (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us, including through our website, booking systems, and advertising platforms such as Meta (Facebook and Instagram).

1. Information We Collect

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Information about your instrument and setup requirements

  • Any other information you provide when submitting a form or making an enquiry

2. How We Collect Information

We collect your information when you:

  • Submit a contact or lead form (including Meta Instant Forms)

  • Make a booking or enquiry

  • Communicate with us via phone, SMS, email, or social media

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries

  • Assess your guitar setup requirements

  • Arrange bookings and provide services

  • Communicate with you regarding your request

  • Improve our services and customer experience

4. Sharing of Information

We do not sell your personal information.

We may share or process your information with trusted third-party service providers where necessary to operate our business, including:

  • Booking and CRM platforms (e.g. GoHighLevel)

  • Communication tools (SMS and email providers)

  • Advertising platforms (e.g. Meta)

These providers are used solely to support our business operations and are required to handle your information securely.

5. Storage and Security

We take reasonable steps to protect your personal information from loss, unauthorised access, or misuse.

Your information may be stored in secure digital systems used to manage bookings and communication.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Request correction of your information

To do so, please contact us using the details below.

7. Cookies and Tracking

Our website and advertising platforms may use cookies or similar technologies to improve user experience and measure advertising performance.

8. Contact

If you have any questions about this Privacy Policy or your personal information, you can contact:

Guitar Wellness
Email: [email protected]

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

© 2026 Guitar Wellness. All rights reserved.